Last updated: 8 November 2026

This policy explains what personal data we process when you visit macaronesiavan.com, write to us or rent one of our camper vans, what we use it for and what rights you have. It complies with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).

1. Data controller

Owner: Roberto Castellano Bogajo, trading as Macaronesiavan
Tax ID (NIF): 07007030B
Address: C/ Hespérides, Residencial Atlantic View n.º 32, 38630 Costa del Silencio (Arona), Santa Cruz de Tenerife
Email: info@macaronesiavan.com
Phone and WhatsApp: +34 610 711 821

2. What data we process, why, and on what legal basis

a) Enquiries by form, email, phone or WhatsApp. Name, email, phone number and the content of your message, to reply to you and, if you ask, to prepare a rental quote. Legal basis: your consent and, at your request, pre-contractual steps (art. 6.1.a and 6.1.b GDPR).

b) Bookings (via the website calendar or other channels) and rental agreement. Full name, ID card or passport, driving licence, date of birth, address, phone, email, travel dates and payment details. We use them to manage the booking, sign and perform the contract, hand over and collect the van, collect the deposit, the balance and the security deposit, and deal with any incidents. Legal basis: performance of the contract (art. 6.1.b GDPR).

c) Legal obligations. We keep the billing data required by tax and commercial law. As a self-drive vehicle rental business, we also record and report to the Spanish Ministry of the Interior the data required by Royal Decree 933/2021, and we may have to identify the driver responsible for a traffic offence to the authorities. Legal basis: compliance with legal obligations (art. 6.1.c GDPR).

d) Newsletter. Your email address, to send you Macaronesiavan offers and news. Legal basis: your consent (art. 6.1.a GDPR). You can unsubscribe at any time using the link in each email or by writing to info@macaronesiavan.com.

e) Travellers’ photos and videos. We only publish images in which you appear on the website or social media if you give us your express consent. You can withdraw it at any time and we will remove the content as soon as possible. Legal basis: your consent (art. 6.1.a GDPR).

f) Browsing and cookies. Technical data about your device and your visit (IP address, browser, pages viewed), so that the website works and, only if you accept it in the cookie notice, to compile usage statistics. Legal basis: our legitimate interest in the secure operation of the website (technical cookies) and your consent (analytics cookies). More details in section 9.

Fields marked as mandatory in each form are needed to handle your request. We do not make automated decisions or create profiles with legal effects on you.

3. Bookings made on other platforms

If you book through Booking.com, Yescapa or Indie Campers, that platform processes your data as an independent controller under its own privacy policy. We receive from it the data needed to manage the rental and process it as described in this policy.

4. Who we share your data with

We do not sell your data. We only share it when necessary to provide the service or when required by law:

Providers processing data on our behalf: Hostinger (website hosting, forms and newsletter), Google (the website booking system and the spreadsheet where bookings are stored) and our email provider.
Payment and communication services: PayPal, to collect the booking deposit, and WhatsApp (Meta), if you choose to contact us that way. Both process data under their own policies.
The vehicle’s insurer, in the event of an accident or claim.
Public authorities, courts and law enforcement, when required by law.

5. International transfers

Some of these providers (for example PayPal or Meta) may process data outside the European Economic Area. In that case, the transfer is covered by an adequacy decision of the European Commission, such as the EU-US Data Privacy Framework, or by standard contractual clauses approved by the Commission.

6. How long we keep data

Enquiries that do not lead to a booking: up to one year after the last contact.
Customers: for the duration of the contract and, afterwards, for as long as needed to deal with possible liabilities: up to 6 years for commercial records and 4 years for tax records.
Data reported under Royal Decree 933/2021: for the period set by that regulation.
Newsletter: until you unsubscribe.
Published photos and videos: until you withdraw your consent.

7. Your rights

You can at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw any consent you have given, without affecting the lawfulness of prior processing. To do so, write to info@macaronesiavan.com stating which right you wish to exercise. If we have reasonable doubts about your identity, we may ask you to prove it. We will reply within one month at the latest.

If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Minors

You must be at least 25 years old to rent a van. The website is not aimed at children under 14 and we do not knowingly process their data. If we find that a child under 14 has written to us without their parents’ or guardians’ permission, we will delete their data.

9. Cookies

This website, built with Hostinger Website Builder, uses two types of cookies:

Technical or strictly necessary cookies: they make the website work, remember your choice in the cookie notice and protect the forms. They do not require consent.
Platform analytics cookies: Hostinger uses the Amplitude service to analyse statistically how the website is used, without identifying you directly. They are only activated if you click “Accept” in the cookie notice.

You can accept or decline non-essential cookies in the notice shown on your first visit, and change your mind by deleting the cookies in your browser. Google Maps and the links to Instagram, WhatsApp and the booking platforms only load their own cookies when you click on them and leave this website.

10. Security

We apply appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. The website uses an encrypted connection (HTTPS).