Last updated: 9 November 2026

These terms govern the use of macaronesiavan.com and direct bookings of our camper vans (via the website booking calendar, WhatsApp, email, phone or form). The owner is Roberto Castellano Bogajo (Tax ID 07007030B), trading as Macaronesiavan. Full details are in the Legal notice.

Part A. Use of the website

1. Rules of use

You agree to use the website in accordance with the law and these terms. You may not use it for unlawful purposes, try to damage or overload it, access restricted areas or extract its content for commercial reuse without permission.

2. Intellectual property

The texts, photos, videos and logos on the website belong to Macaronesiavan or are used under licence from their authors. The website design and the code of the website and the booking platform are the work of José Daniel Muñoz Rodríguez, who holds the intellectual property rights. They may not be reproduced, distributed or modified for commercial purposes without written permission.

3. Photos and videos sent by travellers

If you send us photos or videos for publication, you confirm that you are the author and have the consent of the people who appear in them. You authorise us, free of charge and on a non-exclusive basis, to publish them on this website and our social media to promote Macaronesiavan, until you withdraw that permission by writing to info@macaronesiavan.com. We may decide not to publish them.

4. Website information and links

We review the information on the website regularly. The prices, availability and conditions that apply to your booking are those we confirm to you in writing when you book. The website includes links to third-party sites, such as booking platforms or tourist information, whose content we do not control.

Part B. Terms for direct bookings

Bookings made on Booking.com, Yescapa or Indie Campers are governed by each platform’s terms, which prevail over these where they apply.

5. Driver requirements

Minimum age 25.
A valid category B driving licence, and an ID card or passport.
Only the people named in the contract may drive.

6. Booking, price and payment

Minimum stay: 3 nights.
Daily rates, the same for all three vans and including taxes: €69 in high season (September to April) and €59 in low season (May to August).
The price includes third-party insurance, unlimited mileage, bed linen, a towel set, a portable stove with 1 gas bottle, kitchenware, a camping table and 2 chairs, a folding portable toilet, a portable shower tent and all the van’s equipment.
To confirm the booking you pay 25% of the total by PayPal. The remaining 75% is paid in cash when you collect the van. After payment we email you a receipt with your booking dates.
Security deposit: €200 in cash, paid when you collect the van and returned at the end of the rental, once we have checked that the vehicle is returned in the condition in which it was handed over.
The booking is confirmed when we receive the deposit and send you written confirmation. Before collection we will send you the rental agreement to sign.

7. Cancellation and right of withdrawal

If you cancel 30 days or more before the collection date, we refund the full deposit via PayPal within 14 days at most.
If you cancel less than 30 days before, the deposit is not refunded. You may change your booking dates once, free of charge, subject to availability.
If we cancel the booking, we always refund everything you have paid.
As this is a vehicle rental for specific dates, the 14-day right of withdrawal does not apply, under article 103.l) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).

8. Collection and return

Collection and return point: Calle Hércules, 1, 38630 Costa del Silencio (Arona). No handovers at the airport.
Collection (check-in) from 9:00 to 20:00 and return (check-out) by 14:00. If you need a different time, ask us when booking.
The van is handed over clean with its equipment checked, and must be returned in the same condition. If it is returned dirty, a €30 cleaning fee will be charged.

9. Use of the van

Unlimited mileage.
No smoking inside the vehicle. No pets.
Trips outside Spain are not allowed.
When sleeping or camping, you must follow the rules of the Cabildo de Tenerife (island council) and each town council. Fines and penalties incurred during the rental are the customer’s responsibility, and we will provide your details to the authority handling them.

10. Insurance, breakdowns and incidents

All vans have third-party insurance, included in the price. Damage not covered by the insurance or caused by misuse may be deducted from the security deposit.

If there is a breakdown or incident, contact us immediately on +34 610 711 821. We will do our best to replace the van, subject to availability. If the trip cannot continue for reasons not attributable to the customer, we will refund the proportional part of the unused days.

11. Complaints, governing law and jurisdiction

You can send any complaint to info@macaronesiavan.com. Official complaint forms are available on request. These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction. Otherwise, those of Santa Cruz de Tenerife.